Frequently asked questions

Are my details secure How much is the postage When Will I receive my order Do you have a minimum order Do you have a catalogue I have sent you an e-mail and had no reply Do you Sell Trade Do you have bulk or quantity discounts prices Can you tell me who are your suppliers I have a complaint! I want to add to my order Can you send me some Samples I want to return some goods

Are my details secure? Yes, more than many sites you visit! Your contact details are stored on our own dedicated server, to which only we have access. We do not store your credit card details or even have access to them, all on-line payments are processed by Protx which are among the most advanced e-commerce payment and security service providers in the industry. You can now pay by Pay pal just select the express payment option if you don't have a pay pal account don't worry this can be set up later pay pal will contact you. If you experience a problem with either Protx or Pay Pal select cheque/money order and checkout and confirm the order this means we receive the order our end and you can sort out the payment when we request it from you. Back to Questions How much is the postage? The postage to the UK is £3.50 Southern Ireland is part of Europe and is charged accordingly. We no longer accept foreign orders due to increases in postal charges from Royal Mail. If you want to place an order with us from abroad you can telephone us or email and we will give an estimate of the shipping costs, however there will be an administration charge of £15.00, you will also have to pay the insurance costs. Orders to Southern Ireland are not affected. Back to Questions When Will I receive my order? Orders normally leave us within 2 - 3 working days and take one or two days to be delivered via Royal Mail or Courier, however during busy periods please allow at least 10 WORKING DAYS days. Orders with a high value are sent using courier. You can track your order from Your account page. Orders can take up to seven working days to be packed, once you have been advised the order is being shipped it will take 1 - 3 days to reach you, therefore always allow 10 working days for delivery of your order when selecting the flat rate of P&P of £3.50 If you have selected 3 - 5 days option this means your order will be packed in 3 - 5 days and shipped out to you as a standard parcel this does not mean you will get delivery in 3 - 5 days from the date you have placed the order. We can no longer offer urgent orders or next day delivery. If your order is a higher value order of £50.00 or more we will choose to send it out to you by courier therefore delivery can be quicker (we substitute this cost for you) , however it is best if you allow 10 days delivery time for all orders. If you receive your order very quickly it does not mean all orders will be received as quickly. Please allow 10 days at all times when ordering and not leave your ordering to the last minute. Back to Questions Do you have a minimum order? Yes, £7.50 plus £3.50 postage Back to Questions Do you have a catalogue? Not currently sorry. Back to Questions I have sent you an e-mail and had no reply? If we have not replied to your e-mail the only reason would be that we have not A. received it, or B. you supplied an incorrect Email address, Please try again ensuring your Email address is correct. Mail servers in general are not 100% reliable to be certain we have received your mail ask for a receipt to be given. E-mails are rarely answered over weekends or bank holidays. Back to Questions Do you Sell Trade? No sorry we are a retail only business. Back to Questions Do you have bulk or quantity discounts prices? No we don't yet, however you can get a discount of 10% across the board on all our products if you join our AIB web site. Read more.... Back to Questions Can you tell me who are your suppliers? No Sorry! We do not give out our suppliers details. Back to Questions I have a complaint! Please put any complaints in writing by post or e-mail jacque.barns@btconnect.com to Jacqueline Barns - Kooky Kards, Unit 15, The Old Courtyard, Sadlers Hall Farm, London Road, Basildon, Essex SS13 2HD Please do not phone or fax complaints, your complaint will be thoroughly investigated by the owners of Kooky Kards. This may take up to 21 days but each complaint will be dealt with properly and fairly. Back to Questions I want to add to my order Unfortunately this is not possible once your order has been processed and you have paid for your order, you will need to re - order we are sorry that this is so rigid but this is how the system works and there are no grey areas. Back to Questions Can you send me some Samples Yes, but only card/envelope products, use the contact form to request samples. Please include your address and double check the Email address you supply to ensure it is correct. Back to Questions I want to return some goods When you order over the Internet or by mail order, you have seven days to evaluate the product in your home, if within those seven days you decide to return the product (unopened), you will be entitled to a full purchase cost refund, however this does not include shipping costs. Note. These rights do not apply to software. If the product is faulty: Kookykards will offer an exchange or full refund including postage costs incurred, The choice is yours. Back to Questions